Maranatha’s Tech Support Team Still “Active”

Maranatha’s Information Technology Department remains readily available to help with any and all technology needs during campus closure.
The coronavirus has forced many organizations to shift from a standard work and education environment to a remote solution. This change can bring concerns about technological challenges while working from home and can make support scenarios difficult to maneuver.  With the IT Department not readily accessible for face-to-face interaction we would like to assure our community that you will still enjoy the same level of support you are accustomed to during this unique situation. Maranatha’s capable IT Department, including Director of Technology Tim Parent with Systems Support Technicians Neil Barizo and Joe Ramos, are here to help Maranatha families from the comfort of home.

Maranatha’s IT Department is committed to supporting our community during this unprecedented time. During the campus closure, our IT Department continues to work daily holding standard tech center business hours.  The department will continue to provide services to ensure our families stay connected through Maranatha's eLearning resources, assist staff in standard day to day operations, and ensure faculty have the necessary tools to deliver an exceptional and refined eLearning experience.

Here is how Maranatha’s IT Department is providing services while the campus is closed:

  • The IT Department will be available daily from 7:30 a.m. to 4:30 p.m. through their ticketing system.  Please email to open a support ticket. Every request needs to start with a support ticket.
  • Once a support ticket is submitted, one of Maranatha’s technicians will follow-up with a plan of action on a case by case basis. 
  • All support will be handled remotely.  If a screen share session is necessary, Zoom will serve as the preferred platform for remote support.
  • If a technician does need to connect with students, faculty, or staff using Zoom a link for the session will be provided in the support ticket, along with connection instructions.
  • Please make sure your device is updated to the latest iOS. This can help fix issues and improve the iPad. Please submit a tech help ticket if you need assistance in updating your iOS.

IT Director Tim Parent commented, “Our department continues to push for excellence. It is our ongoing mission to keep Maranatha at the forefront of technology in both education and infrastructure. We will continue to build, maintain, and foster an innovative technology environment that is both forward-thinking and actively engaging. Keeping mindful of the quickly evolving environment, we will stay vigilant and adapt our practices to continually improve all facets of technology at Maranatha.”